CUSOP (Payments) DAC (“we”, “us”, “our”) respects the rights to privacy of persons (“you”, “your”) who interact with us by email or who access our Website.

CUSOP does not use cookies or undertake any tracking activities for any usage of its website.

This Privacy Statement will apply to any individual who corresponds with any CUSOP email address and explains how CUSOP may collect, use and store any Personal Data it obtains through such correspondence.

If you do not agree with these terms, you should not submit your Personal Data to us.

‘Data Subject’ shall be used to refer to a natural person who is identified or identifiable through the processing of their Personal Data.

‘Data Controller’ shall have the same meaning as “controller” as per Article 4 of the General Data Protection Regulation as published in the Official Journal of the European Union.

‘Data Processor’ shall have the same meaning as “processor” as per Article 4 of the General Data Protection Regulation as published in the Official Journal of the European Union.

‘Personal Data’ refers to any information relating to an identified or identifiable living person, examples include but are not limited to your name, email address, identification number and telephone number.

We may collect and use Personal Data which you or a third party provide to us when communicating with a CUSOP email address. This may include data such as name, phone number, employment details, email address, the name of your employer or any other personal data provided to us. CUSOP may use this data to:

• contact you,
• to respond to any communications we receive from you, or
• where there is a legitimate purpose which includes CUSOP’s day to day operational and business purposes.

CUSOP will collect, use and store data in connection with your email or data which you provide to us by email in accordance with the applicable Data Protection laws, including the GDPR.

CUSOP does not engage in automated processing or automated profiling of individuals based on Personal Data received.

Where you provide information about other people (for example, if you provide information about personnel in a credit union), you warrant to us that:

1. you provided a copy of this Privacy Statement to such person or persons and you have ensured that they are aware of and understand the contents of this Privacy Statement; and
2. in providing information regarding such third parties, you are authorised by that individual to do so.

We may share your personal data with other parties listed below in accordance with the legal basis referred to above:

All of our third-party service providers are required to take appropriate security measures to protect your personal data in accordance with local and European data protection laws and regulations.

We permit our third-party service providers to process and store your personal data for specified purposes only. In certain circumstances we may be obliged to disclose personal information to third parties and government agencies in order to comply with our legal and regulatory obligations.

CUSOP takes its security responsibilities seriously and uses industry standard physical and technical security measures to protect your data. Any data provided by you to us will be treated with the highest standards of security and confidentiality in accordance with Irish Data Protection legislation.

You have the following rights, in certain circumstances and subject to certain restrictions, in relation to your Personal Data:

Art 15 GDPR: Access to your Personal Data 

You have the right to obtain from CUSOP confirmation as to whether or not your Personal Data is being processed, to be provided with certain information about such processing, to access such data, and to obtain a copy of the Personal Data undergoing processing (subject to legal exceptions);

Art 16 GDPR: Right to Rectification 

Where your Personal Data is inaccurate or incomplete, you have the right to have this corrected or completed, as appropriate.

Art 17: Right to Erasure (‘right to be forgotten’)  

You have the right to request that your Personal Data be deleted (“erased”) in certain circumstances, including where it is no longer necessary for CUSOP to process this data in relation to the purposes for which it was collected or processed.

Art 18: GDPR: Right to restrict of processing 

You have right, in certain circumstances, for the processing of your Personal Data to be restricted to storage of such data unless your consent has been obtained for any other processing of your Personal Data.

Art 20 GDPR: Right to Data Portability 

You have the right to have your data transferred to you or another Data Controller in a structured, commonly used and machine-readable format, where this is technically feasible.

Art 21 GDPR: Right to Object 

You have the right to object, on grounds relating to your particular situation, to the processing of Personal Data which is based on the performance of a task carried out in the public interest or the legitimate interests of CUSOP.

CUSOP shall stop such processing unless it can either demonstrate compelling legitimate grounds for the processing of your Personal Data that overrides your interests, rights and freedoms or that it needs to process your Personal Data for the establishment, exercise or defence of legal claims.

If you wish to exercise any of your rights please contact CUSOP’s Data Protection Officer using the details provided in Contact Us.

Please note, we may seek proof of identity before we disclose details of Personal Data held in order to establish that Data Subject is not a victim of an impersonator.

Personal Data provided to CUSOP relating to payment services it provided will be stored for 6 years, and for 8 years if it relates to the card issuing services provided by UAB Payrnet, from the end of the business relationship with CUSOP.

CUSOP reserves the right to amend and update this Privacy Statement from time to time. Any changes will be reflected on this page.

While every care has been taken in compiling the information contained on our website, we do not make any representations as to the completeness, accuracy or up-to-date nature of such information. We do not accept any liability for any loss or damage arising directly or indirectly from reliance on any of the contents on this website.

We do not guarantee or warrant that the use of this website, or any material downloaded from it or any website linked to it will not cause damage to property including but not limited to loss of data or computer virus infection. In no event will we be liable for any direct, indirect or consequential loss arising from the access, communication, use or performance of CUSOP’s website or any of its contents.

No document on this website is a legal interpretation and nor should it be seen as such. The information contained on this website is of a general nature and appropriate professional advice should be sought before acting or refraining to act in relation to a specific issue.

The content on this website belongs to CUSOP and/or our content suppliers and is protected by applicable Copyright law. The content may not be copied, transmitted, modified, distributed, republished, displayed or reproduced without CUSOP’s prior written consent.

Sometimes hypertext links to websites not maintained by us can appear on this website. You are reminded that when you enter other websites via such hypertext links from the CUSOP site, you will not be subject to these terms of use and you will not benefit from the protections afforded to you in using our website. You should familiarise yourself with the Privacy Statement of the website of the third party that you have been directed to, which will govern your navigation of that third-party site.

Queries or complaints regarding the collection, storage or processing of your Personal Data and this Privacy Statement should be sent to CUSOP’s Data Protection Officer at:

• Email: info@cusop.ie with the subject title: Privacy Statement
• Postal Address: CUSOP (Payments) DAC, 77 Sir John Rogerson’s Quay, Block C, Grand Canal Docklands, Dublin, D02 VK60, Ireland

In the event that your query is not resolved to your satisfaction you have a right to raise the matter with the Data Protection Commission (DPC) using the following contact methods:

• Postal Address: Data Protection Commissioner, 21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland
• Telephone: +353 (1) 765 0100 or 1800 437 737
• E-mail: info@dataprotection.ie

CUSOP (Payments) DAC t/a CUSOP is a designated activity company (DAC), registered in Ireland with a registered office at: 77 Sir John Rogerson’s Quay, Block C, Grand Canal Docklands, Dublin, D02 VK60, Ireland. Registered No.: 502291. Email: info@cusop.ie

CUSOP (Payments) DAC is required as a Data Controller to comply with the GDPR, together with related Irish Data Protection legislation.